I read the article, and he's basically got problems with the search feature, the size of PDFs (or the quality of their previews?), and what happens to agency documents when an agency closes (they go to an agency that handles 'legacy' documents)
This is a very accusatory article and summary for the problems he's got. Non-transparency? Obfuscation? Or a work-in-progress? If new work is hidden away, or old work isn't made available in a straightforward and reasonable fashion, then complain... but this guy just comes off as complaining.
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